Service - Celestine Corporation
As any experienced & successful Elevator Vendors like those who specialize in the installation of lifts and escalators, Installation of Lifts require the installer. Contractors and builders require timely information and instruction so that when it is time for the lift or elevator to be installed, it can be accomplished safely and efficiently.
Installations of lifts and elevators require the installer to give clear and detailed instructions to ensure the area is properly prepared. These instructions are delivered in the form of detailed, site-specific drawings prepared by Celestine Corporation. These drawings indicate the job name, exactly what dimensions are required, as well as the location of hoistway openings and power requirements. Drawings also list the product specifications and the chosen options.
Consultation
Design
Installation
Servicing
Celestine Corporation representatives understand what it takes to deliver a successful installation. In every market we serve, we have selected the representatives who best exemplify outstanding customer service. Installation, maintenance and repair technicians benefit from intense factory training. Certification is only issued to those technicians who demonstrate the capability to effectively install, maintain and troubleshoot Celestine Elevators.
Authorized Celestine Corporation product consultants also receive in-depth factory training. These professionals are experts at using lifts and elevators to solve accessibility problems, complying with local code requirements and providing professional project guidance.
Don't take chances with your elevator or lift project. Trust the trained and certified Celestine Corporation representatives serving your area. Not sure who your Celestine Corporation representatives are?
Consultation
Our consultants offer you their expertise and assistance in identifying and providing information on the product that best suits your needs. Experts who, for free and without obligation, make a visit to your home to understand your needs and learn about the characteristics of the stairs or other obstacles to be overcome. Our vast network of consultants can carry out inspections and provide free estimates throughout South India. Our consultants will provide you with all the useful information.
Why ask us for advice?
- Advice from experienced staff
- Free inspection
- Estimate without commitment
- Presence throughout Hyderabad
Design
Every solution and every project design are custom-made based on the characteristics of your project, your project and the understanding of your needs and desires.
A dedicated staff can develop customized projects, compact solutions and satisfy your taste in interior design trends by offering customizations in colours and materials.
We provide expert designers because we know how important a solution that adapts to your needs and your environment is.
- Custom design
- Project based on your needs and your design taste
- Space-saving project development
- A dedicated expert staff next door
Celestine Corporation Installation
At Celestine Corporation, our customers benefit from the industry's best depth of technical talent. Our network of top notch installation technicians ensures that your lift is installed with great care and attention to detail.
We do not allow installation by unauthorized technicians, even if they are licensed by local authorities for this kind of work. It is our aim to provide the finest customer service available in every market we serve.
Authorized Celestine Corporation Installers Must:
- Be licensed by the local authorities to work on elevators and/or lifts
- Be trained by Celestine Corporation
- Be authorized by Celestine Corporation
- Demonstrate excellent customer service
Scheduling an Installation:
Manual, Automatic, Hydraulic Residential Lifts, Commercial Lifts, Hospital Lifts, Home Elevators and Escalators are all manufactured to order. They are designed to fit the conditions on the job site and conform to specifications. This means that contractors wishing to include elevators Lifts / elevators on their projects should plan ahead. The following is intended as a rough estimate of typical lead times associated with the various stages of a project:
- The first step is to contact your local Celestine Corporation representative. They will help to determine how your elevator needs to be configured.
- Your representative submits an order to Celestine Corporation for your elevator or lift. Your specific project will be assigned a serial number and it will be designed and configured as per instructions. Allow about 3-4 working days for Celestine Corporation to issue detailed, site-specific drawings to your representative.
- If any changes are required, they must be made at this time. Drawings are revised until they show exactly what is desired. Detailed measurements obtained from actual site conditions are required. For the Artira model of inclined platform lift , we require site photos to ensure a proper fit.
- Once the drawings are accurate, they are approved by your local Celestine Corporation representative and Celestine Corporation is notified in writing. A target ship date is assigned. Typically, production lead times vary from 1-2 weeks.
- After the lift or elevator has been manufactured, it is shipped to your location.
- Once the equipment arrives, your local representatives must then schedule the installation. Allow 1-2 weeks.
- The time needed for the installation itself depends on the type of equipment being installed and the layout of the jobsite. Celestine Elevators shaftway vertical lift installations will be done in two stages. The General Contractor will be required to complete some finish work around door entrances prior to the second stage. Stage completion usually takes from 3-5 working days. shaftway vertical lift installations will be done in two stages.
- Typically, lifts / elevators installed in commercial buildings are required to be inspected and permitted by local elevator inspectors. In some jurisdictions, residential installations also require inspections and permits. The time it takes to schedule and perform an inspection varies widely. Usually, this takes 2-3 weeks to accomplish.
- The final stage of installation is a training and turnover session. Your local Celestine Corporation representative will show you how to operate the lift or elevator, what to do in case of emergency and how to arrange for regular maintenance and service.
Celestine Corporation Maintenance
Newly installed Celestine Corporations are provided with warranty coverage for the replacement of parts and materials specified in our manufacturer's warranty documents. The warranty provided is not a preventative maintenance program or service coverage program.
A proper preventative maintenance program is required to maintain the equipment in proper and safe operating condition. Periodic, scheduled, preventative maintenance visits by factory trained licensed technicians are required to conduct necessary cleaning, lubricating, adjusting and minor repairs to ensure that your lift or elevator is kept in proper operating condition. Preventative maintenance will extend the life span of your equipment and minimize costly service work not covered by warranty or maintenance.
Protect Your Investment and Ensure Reliable Operation:
- Scheduled Maintenance Planning
- Budgeted Maintenance Cost
- Automated Maintenance and Service Records
- Flexible Coverage
- Automatic Renewal
- Scheduled Maintenance Planning: You will know in advance when the required schedule preventative maintenance is due. We provide all the scheduling needed to ensure optimum use of your maintenance dollar.
- Budgeted Maintenance Cost: You will know exactly what your maintenance cost will be because your maintenance is billed on a cycle that you select. No surprises. We set our fee for the duration of the agreement.
- Automated Maintenance and Service Records: All maintenance visits and service work visits are logged into our automated system. Your maintenance record or report is always up to date and available to you upon request.
- Flexibility of Coverage: Tailor the preventative program to suit your needs. Choose monthly, quarterly or semi-annual programs. We will help you select the plan that matches the intensity of the use of your equipment.
Celestine Corporation Repairs
Should you have a need to enlist the services of a technician to repair your equipment, you can rest assured that there is an authorized Celestine Corporation technician serving your area.
Celestine Corporation technicians are trained specifically to diagnose and repair Celestine Elevators. Once they have demonstrated that they are proficient and have passed an in-depth final exam, they are certified to install, maintain and repair Celestine Elevators.
Lift and elevator technicians are also typically licensed to perform work on this type of equipment by the local authorities having jurisdiction. Normally, this is the state elevator inspection agency.
However, just because a technician is a licensed elevator technician does not mean that he or she is familiar with all types of Lifts / Elevators. It is strongly recommended that owners of Celestine Elevators use factory-trained and authorized Celestine Corporation technicians exclusively to perform repairs and maintenance.